Return Policy

We are happy to exchange or refund goods if returned within 30 days of purchase, provided the goods are unused, unassembled, its original condition and packaging with all materials, manuals and accessories intact.

Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any damage, faults or issues with the product.

If you have changed your mind and no longer want the item or items you have purchased, you will have to pay for the item to be sent back to us. The item must be unused, unassembled, in its original condition and packaging with all materials, manuals and accessories intact. We recommended using a tracked service as we are not liable if the item goes missing or if found to have been used or damaged on receipt.

Alternatively, we can organise a collection for the parcel for you. The fee for this collection will be deducted from your refund.

Once we receive the goods we will process a full refund.

Please note we will not refund the cost of you returning the item to us.

Items to be returned to:

Profile Education Ltd
C/O Lawtons Ltd, Unit A 5-37 Commercial Road, Liverpool, L5 7RD

Damaged on Arrival

If your item has arrived damaged and the packaging is damaged, please contact Customer Services on customer.services@profile-education.co.uk providing the customer reference number along with images of the product and packaging. 

Returning a Damaged or Faulty Item

We strive to ensure all our products reach you in perfect condition. If you have found damage when opening your parcel please get in touch with customer services.

In the unlikely situation that you receive a faulty product, you may return the item by contacting customer services at customer.services@profile-education.co.uk. Here we can offer replacement parts, a refund, or a replacement in full if parts are not suitable. 

In the unlikely situation that you receive a faulty product, you may return the item by contacting customer services. Here we can offer you a full replacement or a refund, please state which one you would prefer on the e-mail.

You have 14 days to inform us of any damage or fault with the product.

In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/repair/refund).

Returning Incorrect Items

Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).

Forms of Redress

The acceptable forms of redress for any return are repair, replacement or a refund.

Other

We always look to resolve issues directly with our customers, and our customer service team are happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered from our website, you may raise a complaint with the European Online Dispute Resolution Platform. You can raise a complaint to customer.services@profile-education.co.uk

Refunds

Once the item is received back to the warehouse, it will be checked and granted it meets our return policy conditions, we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.